09-08-2021 02:08 PM
My Nest Protect went off overnight last night. It said that there is a fire in our daughter's bedroom. There was no fire and I managed to silence it before the alarm sounded. It is now continually telling us that we have silenced it and has warned us that the alarm going will off a couple more times... which I silenced again.
Is there a way on the app that we can advise that there is no fire and to stop sending messages?
thanks
09-14-2021 03:03 PM
Hey there MoRo,
Sorry to hear about the false alarms that were happening, I'm sure it was confusing, but I'm happy to look into this for you.
I would suggest making sure that the sensors are uncovered and that there is no steam, or dust that is surrounding those. I would review this article to help with that.
Please let me know if you have any further questions or concerns as I'm happy to help.
Best regards,
Garrett DS
09-20-2021 03:44 PM
Hey MoRo,
I wanted to reach out, and see if you are still in need of any help? Please let me know.
Best regards,
Jake
09-20-2021 08:22 PM
all good now, thanks for following up Jake!
09-21-2021 04:21 PM
Hey MoRo,
Glad to hear everything worked out! I am going to go ahead and lock the thread at this time. Please feel free to create a new post if you have any other questions.
Best regards,
Jake