09-01-2024 03:22 AM
My whole household was woken twice this morning due to false alarms The alarm was for smoke in the primary bedroom where we were sleeping. There was no smoke, bugs or dust. I silenced the alarm and as we were trying get back to sleep the alarm sounded again.
I've removed the battery from the Protect that keeps alarming, and at this point may not return it. These are expensive alarms, and I feel like i'd be better served by an old kiddie smoke alarm, not connected.
Not sure really what to do here. Read through the forum and seems like someone will send a link and some other stuff will happen, and I'll be told there is smoke, dust, bugs or humidity....tired
09-02-2024 12:44 AM
Same just happened at 3:10am and 3:32am. Very annoyed. Changing humidity levels? Bad Nest Protect software update?
09-03-2024 01:47 PM
Yeah, this was just in a bedroom. Seems like a faulty unit. No changes here to humidity, dust etc. and then kept going off. No heater or shower or gas appliances. Did you resolve your issue?
09-03-2024 02:10 PM
Hi folks,
Thanks for replying! I appreciate the information provided. That's really helpful to get the right troubleshooting steps. Please fill out this form and an agent will contact you as soon as possible with further instructions. Remember to add your conversation thread link.
Let me know once you've submitted your form.
Regards,
Axel.
09-04-2024 08:04 AM
I submitted. Not sure what the Community thread identifier is but used the title of this. All of the answers are to the description are included in this thread.
09-03-2024 11:50 AM
Hi sfbaycpa,
Thanks for posting in the Community! Sorry to hear that your Nest Protect is getting unexplained alarms. I completely understand that might be a concern but no worries, help is here! To help me understand the situation better, please provide the following information:
Keep me posted.
Regards,
Axel.
09-03-2024 12:27 PM
Information below in [Bold]
09-03-2024 01:39 PM - edited 09-03-2024 01:40 PM
Same happened to me at 5.10 this morning went off 3 times - no smoke… scared me though.
09-03-2024 01:44 PM
Sorry to hear. Hard to go back to sleep when this happens . These units seem faulty.
09-13-2024 02:04 AM
Have you tried giving the nest protect a factory reset?