Nest protect keeps alarming, no smoke at 2:26 in the AM and then 2:49AM

[sfbaycpa]

My whole household was woken twice this morning due to false alarms  The alarm was for smoke in the primary bedroom where we were sleeping. There was no smoke, bugs or dust. I silenced the alarm and as we were trying get back to sleep the alarm sounded again. 

I've removed the battery from the Protect that keeps alarming, and at this point may not return it. These are expensive alarms, and I feel like i'd be better served by an old kiddie smoke alarm, not connected.  

Not sure really what to do here.  Read through the forum and seems like someone will send a link and some other stuff will happen, and I'll be told there is smoke, dust, bugs or humidity....tired

[AlarmedInMA]

Same just happened at 3:10am and 3:32am. Very annoyed. Changing humidity levels? Bad Nest Protect software update?

[sfbaycpa]

Yeah, this was just in a bedroom. Seems like a faulty unit. No changes here to humidity, dust etc. and then kept going off. No heater or shower or gas appliances. Did you resolve your issue?

[AxelD]

Hi folks,

Thanks for replying! I appreciate the information provided. That's really helpful to get the right troubleshooting steps. Please fill out this form and an agent will contact you as soon as possible with further instructions. Remember to add your conversation thread link.

Let me know once you've submitted your form.

Regards,

Axel.

[sfbaycpa]

I submitted.  Not sure what the Community thread identifier is but used the title of this.  All of the answers are to the description are included in this thread. 

[AxelD]

Hi sfbaycpa,

Thanks for posting in the Community! Sorry to hear that your Nest Protect is getting unexplained alarms. I completely understand that might be a concern but no worries, help is here! To help me understand the situation better, please provide the following information:
 

• Was there any sudden change in humidity right before the alarm went off?
• How was the event reported?
• What software version runs on the Nest Protect?
• Where was the device purchased?
   

Keep me posted.

Regards,

Axel. 

[sfbaycpa]

Information below in [Bold]

• Was there any sudden change in humidity right before the alarm went off? [None, no changes in conditions]
• How was the event reported? [Smoke was reported]
• What software version runs on the Nest Protect? [3.5rc3]
• Where was the device purchased? [Costco, Feb 4th 2024]

[Tafata]

Same happened to me at 5.10 this morning went off 3 times - no smoke… scared me though. 

[sfbaycpa]

Sorry to hear.  Hard to go back to sleep when this happens .  These units seem faulty. 

[code_]

Have you tried giving the nest protect a factory reset?