Nest protect sensor failure

[Richhutchins]

A new nest protect has sensor failure. I’ve blown air through and removed batteries which eventually worked about a month ago but not working now. Any ideas? How do I get it replaced under warranty? Thanks

[Richhutchins]

After it sat 10 minutes without batteries while I figured out how to do post I compressed sired it again and started it up and hit test and now not reporting sensor error. I went through this a couple months ago so I’ll see if blowing it out fixes every time. Not in dirty environment so not sure why this one does this

[Richhutchins]

So overnight sensor error again. So I think I need warranty replacement

[MelbaDT]

Hey Richhutchins,

Sorry to hear about your Nest Protect but thanks for reaching out and trying those steps already. 

When and where was this bought? Also, what country are you in?

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in should you still need our help. Let us know by replying to this thread with the information being asked above. 

Best, 

Melba

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba

[Richhutchins]

I have replied to the emails but they bounce. I was away but the sensor is failing again so I need a replacement. Thanks. 

[Richhutchins]

I was replying to the emails but they bounce. I was away. Sensor is failing again so I need a replacement. 

[Richhutchins]

Not sure reply had gone through. I’m in the US and bought on Amazon. Sensor failed again. 

[Jake]

Hey Richhutchins,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Richhutchins]

Form not working. Not sure if typing serial number correct it image of my Amazon purchase not formatted correctly. No info. Please send rma now. Thank you. It’s been a while since I’ve experienced such poor customer service. 

[Richhutchins]

This is unbelievably bad customer service. I want to send it back  you read the serial number off of it (brilliant to make someone type into the form a tiny serial number where 0 and O are possible and not have a qr scannable entry. 

[Jake]

Hey Richhutchins,

I am sorry to hear the form is not working, I know this is not ideal. If that is the case, you can contact our Support Team by following the link here. Please let me know if you are still having trouble, as I want to ensure you are good to go.

Best regards,

Jake

[Jake]

Hey Richhutchins,

Glad to hear you were able to get in touch with our Support Team. I wanted to check back in with you, and ensure everything is working properly from here. Please let me know if you have any questions from here, as I would be happy to help.

Best regards,

Jake

[Jake]

Hey Richhutchins,

I wanted to check in and see if you had further questions from here. Please let me know, as I would be happy to assist, and answer questions you may have.

Best regards,
Jake

[Richhutchins]

I sent back nest protect that was failing and looks like it arrived today so assume replacement should go out soon. Thanks. 

[Jake]

Hey Richhutchins,

Glad to hear everything is going well from here. I am going to keep the thread open to ensure the new device works properly. Please let me know if you have any trouble or questions once the new device arrives. I would be happy to review.

Best regards,

Jake

[Jake]

Hey Richhutchins,

I wanted to check in with you, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[Richhutchins]

I finally got a direct customer service line. Not sure that wasn’t offered earlier.