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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 73333 Views
  • 243 replies
  • 7 kudos

How to get ahold of a person @ Google.

No matter what your problem, if you can’t get an answer pretty quickly on the Community chat then scroll to the bottom of the page and submit a claim. You should get an immediate phone call (the wait time will be expressed after the service call come...

LocheMess by • Community Member
  • 202 Views
  • 1 replies
  • 0 kudos

Battery needs to be replaced

My nest protect continually says I need to replace batteries. I have replaced them twice but the message comes back within two hours. Do I have a faulty nest?

Vin2 by • Community Member
  • 347 Views
  • 4 replies
  • 0 kudos

Smoke Detector won't clear alarm

HiI have 3 battery powered Protector smoke detectors in my home.Last month when getting my boiler replaced, the plumber generated alot of dust which set the alarm off.As a result, I had to take the batteries out of the alarm until work was complete.H...

PO14(0.64)

I took down all of my Gen 2 smoke alarms and reset them back to factory setting. I can not reconnect them to my wifi. When I go to add a new product and scan the QR on my phone takes me to the set up . I choose a location , then one of my thermostat ...

Nest App - all devices disappeared

all devices in the nest app disappeared and Nest app behaves like I start for the first time. It seems it doesn’t recognize my Google account anymore though it let me log-on as usual.What can I do to recover my home with all devices ?

Stefan1 by • Community Member
  • 3178 Views
  • 10 replies
  • 0 kudos

Need replacement

Trying to return a google nest protect that I’ve had only for 6 months and the smoke sensor is not working

Any update or timeframe on integrating Nest Protect into Google Home?

In 2019 the Nest/Google merge was announced, and in early 2020 some users saw limited success in adding their Nest Protect to their Google Home. I purchased mine based on Google's promise of integration and smart functionality, such as for instance b...

faust82 by • Community Member
  • 2754 Views
  • 8 replies
  • 8 kudos

Resolved! Privacy Issues for Nest Protect

I found this recent blog post which lists various smart home devices with privacy risks. It says that Nest Protect records voice and video, which is contrary to my understanding. With regard to voice, I know it has a microphone for the self-test feat...

SmartDIY by • Community Member
  • 1640 Views
  • 4 replies
  • 2 kudos
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