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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 3618 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 134642 Views
  • 243 replies
  • 11 kudos

Enable Net Protect to announce which room is alarming

I recently installed two Nest Protect (Gen 2) alarms to try out before hopefully replacing all of the smoke alarms in our house. When I was setting them up I skipped the step of setting a name for them to announce when they alarm and now I can't seem...

BryanD83 by Community Member
  • 1106 Views
  • 5 replies
  • 0 kudos

Nest Protect won't factory reset

Identical to this post: https://www.googlenestcommunity.com/t5/Nest-Protect/Nest-Protect-refuses-to-reset-to-factory-settings/m-p/442739I cannot factory reset my Nest Protect v3.1.3.2. After attempted reset with 10 second count it still reports "Read...

mherberg by Community Member
  • 3821 Views
  • 12 replies
  • 3 kudos

Nest thermostat not adhering to schedule

I've sorted through most of the posts where the Nest thermostat is not following the schedule. I can't seem to stop it from cooling at 72 degrees, even though the schedule is a simple Cool at 78 degrees, every day.Nest has been following the schedule...

How to physically remove/disable smoke detector?

Does anyone know how to physically remove or disable the smoke detector component in the Nest, whilst keeping the rest of it fully functional?I still want the heat sensor and carbon monoxide detector, but just want to remove the ability to detect smo...

Solved! Nest Protect due to error P009 (0.80). Requires port 11095.

This one was driving me insane.I'd tried all the suggestions of creating a new home, using 2.4Ghz, making sure no other Nest products etc. etc.Finally, I started monitoring my firewall and saw connection attempts on port 11095 from the Protect being ...

Peterdeg by Community Member
  • 728 Views
  • 1 replies
  • 0 kudos

Nest Protect Room Name Incorrect

Recently purchased 6 protect gen 2s and noticed an issue while testing. If you set off the alarm it announces one of two ways. Either it says "there's smoke in the [name of protect your listening to]" which shouldn't it be the name of the alarming pr...

Nest protect sensor needs attention

One of the Nest Protect sensors beeped and the error message accompanying a yellow light, says "there is a problem with the smoke sensor". I've cleaned it as instructed but to no avail, please direct me how to get a replacement, it is only a year and...

chetk by Community Member
  • 1784 Views
  • 7 replies
  • 0 kudos

Sensor Failure

So irritated, having a smoke sensor failure on our nest protect! We have had it 2.5-3 years, while I understand this is out of the warranty window it is NO WHERE near the 10 years it is supposed to last. Spoke with nest support and there is nothing t...

JenD10 by Community Member
  • 2818 Views
  • 14 replies
  • 0 kudos

Nest Protect won’t connect to app

One of my Nest Protect Smoke Det/Carbon Monoxide units became offline a few weeks back. Usually it reconnects on its own. This time it did not. I walked thru every possible option to reconnect no help. I removed it from the app and was unable to conn...

Gio91504 by Community Member
  • 1042 Views
  • 4 replies
  • 0 kudos
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