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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 4168 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 146674 Views
  • 243 replies
  • 11 kudos

Google home mini connection issue

My Google Mini Speaker says "Connected" I do some setup steps on my phone, and I get to the setting up screen, where it says, "There was a problem setting up your Google Mini." I have tried resetting the device multiple times, along with setting it u...

Nidhimish by • Community Member
  • 737 Views
  • 0 replies
  • 0 kudos

alarm won’t stop randomly triggering

This is a follow up to"I had it removed form my protect network, and now trying to setup it again, I put the batteries on, hold the button and it tells me it will start factory reset in 5, counts to 3 and the alarm fire off and cancels the reset, aga...

sdavtaker by • Community Member
  • 1529 Views
  • 3 replies
  • 0 kudos

Ceiling mount for 2nd gen nest protect

Hi,Does anyone know where I can get a ceiling mount for a 2nd Gen. Nest protect? I contacted Google directly and was told they can’t sell me one since it’s out of warranty - makes no sense, but it’s Google. Thanks

Steve19 by • Community Member
  • 1490 Views
  • 5 replies
  • 0 kudos

Can't add a new (but old!!) Nest Protect

Hi there,I just picked up an "old" Nest Protect (date 2015), but new in blister pack. Wanting to add protection in a bedroom this one would have done the trick for the 2 years it has left.Unfortunately I can't add it to my account.I already have a Ne...

Kreg0 by • Community Member
  • 3581 Views
  • 10 replies
  • 0 kudos

Resolved! Nest Protect 2 Gen

Hi, I have a 2 Gen Smoke alarm, i needed to change my router/wifi network, and now it not will connect to my Wifi, i tried to connect it again with the hotspot in my phone, and keeping the phone next to the smoke alarm, but no luck, then i will try t...

Dr_Henning by • Community Member
  • 1565 Views
  • 6 replies
  • 0 kudos

I've submitted multiple requests and no word from Google

One of my Nest Protect smoke alarms has had its sensor fail. I've tried all the suggestions I could find on the web. It continues to fail and chirp once a minute. I've requested warranty support multiple times via the online web form. Most recent cla...

Nest protects create their own wifi network "E_xxxx_xxxx"?

Greetings,I use 4 Nest Protects for my house, and I noticed that one new wifi network named (SSID) "E_0750_0750" was created.I helped my relative installing 3 Nest Protects on their house recently, and I also noticed that one new wifi network named (...

namth2718 by • Community Member
  • 1223 Views
  • 3 replies
  • 0 kudos

Help to contact a human a Google Nest!!!!

Can someone please give me a working phone number of Google Nest Customer Service? I've been trying for a month to find a phone number that works where I can connect with a human from Google Nest to assist me with re-installing a smoke detector.Thank...

LaJuanm by • Community Member
  • 37597 Views
  • 6 replies
  • 8 kudos

Replacement wire

Hi! I am installing the last nest protect in my condo and the wire isn’t working. Is there a way to order a replacement wire? thanks in advance

Obentobox by • Community Member
  • 1000 Views
  • 3 replies
  • 0 kudos
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