Nest protect stuck in heads up even after removing power

[Dwmcclure84]

One of my nest protects is stuck in “Heads Up…” despite removing the batteries and disconnecting from power.  Prior to disconnecting power it kept setting off a smoke alarm.  

How do I resolve this?

[Lance_L]

Hi Dwmcclure84,

Oh no! I’m sorry to hear that you’re having trouble with the Nest Protect. I’d like to look into this further for you.

I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

All the best,

Lance

[EmersonB]

Hello everyone,

@Dwmcclure84, how’s it going? We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

I appreciate the help, Lance.

Regards,

Emerson