06-01-2023 10:54 AM
Hi,
I am having the exact same problem the user in the screenshot had back in January. I have four hardwired Nest Protects I am trying to reset and reinstall at my new home. The solution the other person came up with in January is cumbersome. Is someone from Google/Nest working to resolve this issue so users don’t have to figure this out on their own? Is there an easier way?
Answered! Go to the Recommended Answer.
06-05-2023 04:27 AM
I was able to get them working. The fix was to first adopt the Protect to wifi offered by a separate mobile device with good cellular service. That adoption worked with no issue. After adoption and completing the setup of the Protect, I went into settings and switched the wifi to my regular household wifi. That worked.
06-05-2023 04:27 AM
I was able to get them working. The fix was to first adopt the Protect to wifi offered by a separate mobile device with good cellular service. That adoption worked with no issue. After adoption and completing the setup of the Protect, I went into settings and switched the wifi to my regular household wifi. That worked.
06-10-2023 09:08 AM
Hi Lgmb,
Happy to hear that! I appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we don't hear back from you again. Feel free to start a new thread, and we'll be happy to help.
All the best,
Zoe