Nest protect-unable to update WiFi-deleted-unable to add back to network. Error code P030.

[BWBowen]

Have a Nest Thermostat and a Nest Protect.

Changed WiFi router password.

Nest thermostat easy to reset password. Nest Protect not so much.

Nest Protect offline.  Cannot connect. Removed from system.

Re add.  Tries to connect via thermostat.  Get error code P030. This error code not documented anywhere!!!!!!!

Hard reset Nest Protect.  Add back. Same result.  Error code P030.

Delete thermostat from system. Hard reset Nest Protect.  NOW able to add Nest Protect to network!!!!!

Try to re-add thermostat. System tries to use Nest Protect.  Get new error code P02(something) didn't write it down.

Delete all devices. Hard reset all devices.  Delete home.

Add back home to Nest App.

Add thermostat.

Add Nest Protect - Error code P030!!!!! F*ck me!!!!!!!!!!!!!!!

EITHER DEVICE PREVENTS THE OTHER FROM BEING ADDED!!!!!!

[EmersonB]

Hello BWBowen,
 

I'm sorry to hear about your experience on your Nest Protect. I know you did a lot of troubleshooting to resolve this issue. There are still some steps that you can do to pair your Nest Protect back to the Nest App. Don’t forget that the Nest Protect can only connect to the 2.4Ghz bandwidth of the internet.
 

Give these steps a try:

1. Quit and restart the Nest app or Google Home app.
2. Restart phone or tablet.
3. Make sure the assisting device is awake and within pairing distance (maximum of 2 to 3 meters).
4. Restart the assisting product (Example: the Nest Connect when pairing a Nest × Yale Lock).
5. Put the mobile device or tablet on Airplane mode, then turn on Bluetooth and Wi-Fi.
6. Try a different mobile device or tablet.
7. Restart the network equipment (router, extender, or modem).
8. For Nest × Yale Lock only: Verify that the cable from the keypad is seated securely.
9. For devices that use Thread networks, enable Internet Protocol version 6 (IPv6).
10. Reset the joining device to defaults.
11. Try to manually enter the entry key instead of scanning.
12. Test with a mobile hotspot.
13. For Nest × Yale Lock only: Remove the batteries from the lock for 60 seconds.
14. Create a new home structure and delete the old home structure.
15. Pair all devices to the new home structure.

Keep me posted.
 

Thanks,

Emerson

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Emerson.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie