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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 4458 Views
  • 0 replies
  • 1 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 153592 Views
  • 243 replies
  • 11 kudos

Nest Protect - RMA Disaster

So if you haven't read the post from a fellow poster - take a look first. Similar story and nightmare. The good - Called in originally and the first agent agreed that the tampered unit I bought 'new' from a retailer was eligible for a RMA and process...

djt0620 by • Community Member
  • 1330 Views
  • 4 replies
  • 0 kudos

Nest Protect

Hi,I have bought a new Nest Protect. The one I have got has “Nest” written on it but the new one I recently bought doesn’t. Is there a difference?Thank you.

Kaj by • Community Member
  • 923 Views
  • 4 replies
  • 0 kudos

When does nest protect's warranty count from?

If we bought a sealed and unused Nest Protect from ebay, with a serial number from 2021, when would its warranty run from, and would it be covered? It's being sold by a charity who recieved it as a donation, but no one has ever opened box ( still sea...

DI32 by • Community Member
  • 1050 Views
  • 4 replies
  • 1 kudos

Battery life

I’ve got a nest protect why do my battery’s only last 2 weeks unit is8 years old

Bought new Nest Protect, setup fails

Hi, Bought this weekend 3 Nest protect Battery operated devices, downloaded the nest app and started initial setup.First device was ok. second device fails all the time, when I ping the IP of the device that has been setup propperly, it fails. self-t...

fonstein by • Community Member
  • 2908 Views
  • 8 replies
  • 1 kudos

System Ready

One of our 2nd Gen smoke alarms keeps saying "System Ready" several times a day and night. It's 6 metres from the router. Wakes us up in the middle of the night. We just want to throw it away.

Pettefar by • Community Member
  • 1314 Views
  • 4 replies
  • 0 kudos

Protect connection after new router

Bought a nest Wi-Fi pro mesh router system and my nest protects will not connect to the internet or app. After working through the troubleshooting options this is my last resort. I have reset my phone, the app, my routers, the protect, I have enabled...

Whocares77 by • Community Member
  • 2679 Views
  • 11 replies
  • 0 kudos
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