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Nest Protect

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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 31932 Views
  • 217 replies
  • 5 kudos

Resolved! Login fails on app or browser, endless login cycle, errors

I can't login to Nest on the Android app or web browsers. It seems like there's something wrong with my account.On Android: - Go to sign in with my Nest account details, I get a "Network error / Nest app had trouble communicating. / Please try again....

Screen Shot 2021-09-26 at 8.59.42 PM.png Screen Shot 2021-09-26 at 9.01.05 PM.png

Video History Gone

I have nest aware plus. Somehow, all of my video history was deleted from one camera. I want to retrieve the videos and or see who/which account deleted the history.

Same mounting unit for different Nest Protects?

The first generation Nest Protects that came with our new house are dying/expiring. If we buy the latest versions to replace them, are they the same shape and use the same mounting plate as the first generation? It would be great or not have to insta...

AMB64 by Community Member
  • 272 Views
  • 2 replies
  • 0 kudos

Carbon monoxide sensor failure

My downstairs Neat Protect has been giving a carbon monoxide sensor failure alert every day for the past week. It says to replace the Nest Protect. It’s just over 2 years old and all systems checks come back as “everything’s ok”. Is there a way to fo...

TripleA64 by Community Member
  • 1932 Views
  • 7 replies
  • 1 kudos

Setup Nest Protect in multi unit building with common space

Hi, Can the nest protect be setup in a multi unit building? The current setup triggers the smoke alarms in the individual units when a common unit detect an alarm, but the smoke alarms in the individual unit do not trigger the common or smoke alarm i...

GF by Community Member
  • 381 Views
  • 2 replies
  • 0 kudos

Water damages camera

We called in made report that the camera was water damaged and you couldn’t see view we were promised a email so send old unit back and they would send new unit till this day we are still waiting on email to start the exchange process sincerely,Debor...

Nest protect

Hi AllI NEED HELP!!!!!!!Im trying to connect my Nest Protect smoke alarms to my WiFi with absolutely no luck!The Nest app recognises the protect and connects, this leads to the device finding my WiFi (which is a 2.4Ghz connection) and it asks for the...

Helphelp by Community Member
  • 427 Views
  • 2 replies
  • 0 kudos

Neat replacement date - from installation or manufacture

Hi all,Thinking of pre-buying a couple Nest smoke alarms for my next home (moving next year). I read somewhere that the 10 year life span actually starts ticking away from the date it’s made, with people saying it’s important to check the replacement...