Google Nest Community

Nest Protect reporting smoke clearing

Why does my nest protect send me a notification that smoke is clearing but not when smoke is first noticed. Both show up in the app. Not finding separate settings for each. Any ideas? Thank you

Motion not detected … several times… still

First of all I have gen 1 and gen 2 cameras. My operating systems are iOS and web browsers and third this has been going on forever it seems like. I checked on this months ago and saw that several people reported the issue and I assumed it would get ...

Green light

Hi all,should my green light (all clear) always be glowing? My passage white ring light works fine but I’m not seeing the green ring. The app says all is good.

Missing Ceiling Mounts

I have lost my ceiling mounts for two of my Nest Protect (Gen 2)I was wondering what the best way of replacing them wasThanks!

Lost the mounting bracket for my nest smoke detector. How do I get a replacement

Frustrating to not being able to find a replacement anywhere. I have 2 that are useless now because I can not mount them

Can’t set up without QR code - QR code damaged

My Protect’s QR code was damaged while installing. When I try the option to set up without a QR code I get to the point where I connect to the nest Wi-Fi network but it doesn’t appear in my network list. I have reset the protect, restarted my phone. ...

Speak to a person

Cant get my protect to connect to max hub or app

Someone please help me. I can NOT get my protect to connect. It just keeps saying trying to connect to max hub.

5 Nest Protects report as “Offline”

I have 5 Nest Protect devices that went offline 3 days ago. They are connected to WiFi. I reset the WiFi settings on the Protects, and they are still locally connected and pingable. But they all still show “Offline” in the app. I also have a Nest The...

Replacement wall plate for Nest protect

Looking for a replacement wall plate mount. Mine was broken in a move and can’t find anywhere that sells just the wall plate mount. TIA.