Nest Protect Warranty

[gculliss]

I need warranty help with my Google Nest Protect. The sensor failed and it needs to be replaced. I tried the warranty checker, and it failed multiple times. See the attached screenshot. I then tried submitting a warranty claim and that failed multiple times. See the attached screenshot. I'm also attaching a screenshot of the failed nest protect and the purchase receipt.

This is WAY too much effort to submit a claim when these services fail multiple times like this. Please advise on how I can obtain a replacement. Thank you.

Proof of purchaseFailed warranty checkerFailed warranty submission formSerial number and MFG date

[MplsCustomer]

Google Nest Support:

Why do customers keep posting in this forum for months on end that the warranty form is broken?

[janthadeus]

Hi gculliss,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?

Looking forward to your response.

Thanks,

JT

[Kevinplayford]

I have exactly the same issue and will fill the form in as well if that's ok?

[Kevinplayford]

I have now completed the form janthadeus

[janthadeus]

Hey folks,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

JT