Nest Protect Wire Harness

[crobotham]

Hello- I have 2 Nest Protect smoke alarms and our contractor misplaced the wire harness connector that attaches to the back of the Nest Protect. Can I purchase this item?

[MetalGlacier]

No, not that I am aware of. Try contacting Google Nest Support at support.google.com/googlenest

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as suggested by MetalGlacier? If so, how did it go? Let me know if you need more help.

I appreciate the help, MetalGlacier.

Thanks,

JT

[crobotham]

Hello. I reached out to support two times and explained the situation. They indicated that since my devices are out of warranty, they can't provide two replacement power adaptors.  I offered to pay for them, but they said their system couldn't process a replacement for payment. Any other suggestions? I tried to go to some local hardware stores to see if they had similar adaptors, but no luck.  

Thanks.

[janthadeus]

Hey there,

Thanks for the update. As much as we'd love to replace your device, it's no longer within our Limited Warranty. We know this is not the best answer that you're looking for, but let me know if you have other questions and concerns. Otherwise, I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT