Hello, I updated my ISP, hence setup a new wifi network etc. I was able to update my nest thermostat on the device itself (using the thermostat), and my nest hello via the app.
However, I am unable to update any of my protects. I cannot update wifi on any of them. So I decided to factory reset one of them, and try adding it as a new product. When I do this, I get a
1. First tries the connecting to existing nest products. Then gives me a "We've run into a problem setting up Nest Protect (error code P014)"
2. Then tries to connect directly with the protect and gives me a "The entry ket does not match this Nest Protect
Check that the network you selected matches the nest protect....
I'm at a loss...
I've restarted all the things (modem, router), verified that ipv6 is enabled, updated/reinstalled nest app etc. I just can't seem to get it to work. All of this was fine before I switched networks, so I know the devices work fine...
Thanks for posting a detailed description of your concern and I'm sorry to hear about your Nest Protect devices. Could you try the steps below then let me know how it goes?
Sorry for the delayed response and I'm sorry to hear that you're running into the same experience with your Nest Protect devices.
Have you had the chance to try the suggested steps I've listed above? Also, have you checked this link and made sure that your router settings are good: https://bit.ly/3r29iNR
I’m getting the same issue had 5 protects all working fine with thermostat until it migrated then only the thermostat will connect I have tried everything including the router settings and I’m still getting p0006 every time they are working only 3 years old I never have any issues like this with honeywell evo plus if I did they have a technical help line! Not impressed nest/Google
Sorry if you feel that way and thanks for chiming in.
Should you need real time support, please reach out to our team via phone, chat or social media on this link: https://bit.ly/3adTfGB
Since you're here, I want to check on your concerns. Just to cover all the bases, could you provide a rundown of all the steps you've tried on your Nest Protect devices? Have you tried the troubleshooting steps here: https://bit.ly/3feLkKO