01-03-2022 03:48 AM
Hi my nest thermostat has gone off line
tried restarting , Wi-Fi working In The house no changes apart from it going offline ??
01-03-2022 04:20 AM
I have the same problem. It went offline at the new year.
01-03-2022 10:58 AM
Exactly the same as mine
must be there (nest ) issue
been trying my Wi-Fi and reseting my nest thermostat to no avail
01-16-2022 05:52 AM
It took a very long time (I had to answer a lot of questions twice with two different people) but chat support eventually got what it needed to send a replacement. The unit kept saying the battery was low so it couldn't connect to the app but ours is wired and it could not discover any wifi. They didn't say it outright but there were hints that they're replacing a lot of units. For example, I could only get stainless steel to replace the white we purchased.