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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 83258 Views
  • 243 replies
  • 7 kudos

Nest Protect case taking too long

I opened case 2-8082000035111 three weeks ago and I have received no update. This is for a device that protects me from smoke and carbon monoxide, and is important for my family's health. How long does it take to provide me help or a replacement?

Harness for google nest protect

Hello - when we redid our basement the Google Nest Protect wired harness was inadvertently discarded. Can I purchase a new one somewhere? I don't need to whole alarm, just the wired harness. Thanks.

MacinORD by • Community Member
  • 315 Views
  • 1 replies
  • 0 kudos

Adding Nest Protect Smoke Detector to Google Home app

July 2023 - I just purchased and installed 2 google nest protect smoke alarms.Can I get a straight answer - can they be seen and controlled in the Google Home app? If not, why not?

sboyd by • Community Member
  • 986 Views
  • 7 replies
  • 1 kudos

Need Replacement Connector for Nest Protect

We recently moved and left the connector behind. I cannot find it commercially and when I contacted support they would not help because its out of warranty even though it is only 2-3 years old. Where can I get a replacement?

Google Nest Protect low battery issue

I've had Nest protect for a while now, so when the batteries died, I replaced them. I got another warning within the month to replace again. I then saw that they needed the Energizer Ultimate Lithium batteries. I bought some and put in the new ones.....

Trishb by • Community Member
  • 534 Views
  • 3 replies
  • 0 kudos

Placement of Nest and CO detection

Where should I place the Nest Protect for a utility room with a gas water heater and gas furnace? This room is usually closed off by a door and has two tiny non-functioning windows. Knowing that CO is heavier than air, my concern is if I place it in ...

Resolved! Nest Protect on Google Home

Just set up 3 brand new Nest Protect Gen 2 devices (wired). It was super simple; took maybe 45 minutes start to finish for all 3 including moving my ladder around.Everything also set up perfectly in the Nest app. Nice interface, easy to customize, ve...

ARIinATL by • Community Member
  • 653 Views
  • 2 replies
  • 1 kudos

Google home mini connection issue

My Google Mini Speaker says "Connected" I do some setup steps on my phone, and I get to the setting up screen, where it says, "There was a problem setting up your Google Mini." I have tried resetting the device multiple times, along with setting it u...

Nidhimish by • Community Member
  • 343 Views
  • 0 replies
  • 0 kudos

alarm won’t stop randomly triggering

This is a follow up to"I had it removed form my protect network, and now trying to setup it again, I put the batteries on, hold the button and it tells me it will start factory reset in 5, counts to 3 and the alarm fire off and cancels the reset, aga...

sdavtaker by • Community Member
  • 434 Views
  • 3 replies
  • 0 kudos
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