General Notifications missing in App

[ArchieB68]

I'm very new to Google Nest and I'm struggling to even set up basic notifications. I have two Google smoke detectors which are intstalled and recognised on my app. I want them to notify my android phone if there is an alert but I can't find general notifications on my phone app. I'm in Settings then Notifications but there is no "General Notifications" to set up an alert, What am I doing wrong? This seems like such a basic requirement, why is it so difficult?

[jenniffert]

Hi @ArchieB68,

Thanks for reaching out here in the community! I'm sorry for the missing notifications in the app. Help's here!

In this situation, I suggest the following:

• Make sure you have the latest version of the Nest app and your phone's software.
• Ensure your mobile device is connected to the same Wi-Fi network as your smoke detector and linked to the same account.
• Check the notification settings in the app you used to set up your product for the first time. For more detailed instructions, refer to this article: Change Nest notification settings.

Let me know how it goes.

Best regards,

jenniffer

[ArchieB68]

I have the latest app on my android phone but returning to my original query the help documentation states there should be a general notification within the notifications of the app which is clearly not there. Is the help link you sent up to date?

[jenniffert]

Hi @ArchieB68,

Thanks for following up.

I really appreciate the information. Absolutely! You can enable notifications from a specific Nest device. Here's the updated article to guide you: Change Nest notification settings. 

You can also check your general Android notification settings for additional control. You can find more information in the next article: Control Notifications on Android.

Please keep me updated.

Best regards,

Jenniffer

[ArchieB68]

Every article I read tells me there should be a sub category under notifications called "General Notifications" but there is not. Can you send me a screenshot of what the notification screen should look like?

[jenniffert]

Hey @ArchieB68,

Thanks for following up! I checked, and the "General Notifications" option is only available in the Home app.

To better assist you, would you mind sharing a screenshot of what you see in the "Notifications" settings?

Additionally, even though you can control Nest Protect through the Google Home app, some features are only available in the Nest app.

Please keep me posted,

Sincerely,

Jenniffer Tesen