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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3605 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 134189 Views
  • 243 replies
  • 11 kudos

Nest Connect Error code NA004(0.80)

I have had my Nest Connect working just fine with the Yale Lock until I moved it to another door in the house. Now, I get the NA004 error code. I have followed every suggestion from almost every forum post, chatted with a very useless tech rep and I ...

gearhead4 by • Community Member
  • 459 Views
  • 1 replies
  • 0 kudos

Brand new nest protectors went off at 4:00 am with no reason

Got 3 nest protectors 2 days ago, this morning at 4 am, all of them started chirping for no reason. There is no notification on the nest app, when checking status, there is no issue with the battery. Pressing the button didn’t work, I had to pull out...

RayrayL by • Community Member
  • 382 Views
  • 1 replies
  • 0 kudos

nest protect doesn't connect to wifi

My Nest Protect devices (I don't know if they're Gen 1 or Gen 2) haven't connected to my internet since I replaced my router. I have opened the app and it says it cannot connect to them. They are glowing blue, just nothing happens. Sometimes I get a ...

Resolved! How do I move my Nest Protect smoke alarms to a new Google account?

I have 3 Nest Protect Smoke Alarms and they are all connected to my Nest app via my Google account. I recently created a new Google account though and wish to move these smoke alarms to that new email address. How do I go about doing this?If I'm corr...

MarkWGL by • Community Member
  • 695 Views
  • 1 replies
  • 0 kudos

Majority of smoke alarms offline

Hi, I have five smoke alarms, but only one of them is showing as online. One of them was beeping last night (now disabled) but there are no other error messages or alerts. I have no idea whether the system is Gen 1 or Gen 2.Our WiFi network is workin...

Bilko by • Community Member
  • 1018 Views
  • 1 replies
  • 0 kudos

Nest Protect setup connection issue

I have been unsuccessful adding my nest protect device back into the nest app. Currently have two thermostats and 4 cameras running with no issues. But when I try to add nest protect they only want to connect to one specific nest IQ camera and I keep...

Aplusr by • Community Member
  • 1030 Views
  • 4 replies
  • 0 kudos

Unable to reconnect Nest Protect to WiFi

Hi, One of my Protects went offline. It did not recover for a month. Now I've reset it and am trying to add it again.This does not work, Ive'tried with iPhone 12 and iPhone 6s, after some tries I can enter a WiFi password, but it always ends with p00...

Jeroen3 by • Community Member
  • 1262 Views
  • 6 replies
  • 0 kudos
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