Nest thermostat low battery

[AlisaB]

All 3 of our Nests are showing low battery alert all the time, a few days after replacement and batteries are full. We bout them on Amazon 12/2021… so of course warranty is gone (although issue started with the first one in warranty). What can we do??

[Markjosephp]

Hello AlisaB,

Thank you for taking the time to let us know about your inquiry.

It appears to be a power-related issue you're experiencing with all your Nest Thermostats. A few questions: could you tell us the type of thermostats you have? Do they have the same wiring configuration? If so, do they have a C-wire or a common wire installed? Also, please check their power readings in the Technical Info settings for the Nest Learning Thermostat or Nest Thermostat E and the Equipment settings for the Nest Thermostat 2020 model.

I'll look forward to your response.

Regards,
Mark

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the information that Mark has shared. Please let us know if you have any questions from here. We would be happy to assist and make sure you are good to go.

Thanks for your help, Mark. 

Best,

Zoe

[AlisaB]

Hi, all the same thermostats that we got on Amazon about 18 months ago. Yes, c-wires are used. We’re working fine for about 8months then one after the other started showing the error. 

[zoeuvre]

Hello AlisaB, 

Thanks for the information. Bumping Mark's question, can you help us with the type of Nest Thermostat you have? Also, please check their power readings in the Technical Info settings if you have the Nest Learning Thermostat or Nest Thermostat E and the Equipment settings if you have the Nest Thermostat 2020 model.

Regards,

Zoe

[zoeuvre]

Hello everyone, 

@AlisaB, I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

[zoeuvre]

Hello there,

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.

Regards, 
Zoe