New ISP and now Nest Protect will not connect to the new network Code p009(0.80)

[Johnjeffers]

Have tried every suggestion from Google. Reinstalled Nest app, restarted router, removed old Nest protect from app, using 2.4 GHz, firmware updated, frustrating. Thanks 

[zoeuvre]

Hi Johnjeffers, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Please follow this guide in troubleshooting the P009 error code. 

Let us know if that works.

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.
 

Thanks,

Zoe

[zoeuvre]

Hello Johnjeffers, 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you run into any more issues in the future, please feel free to create a new thread.
 

Regards,

Zoe