No alarm on smoke detector

[Zrock71]

Gf cooking and the smoke alarm did not go off. My old school detector in the living room and bedroom went off and the nest is in-between the 2. Ideas suggestions..  not happy for the price we pay. Alarm is only 2 weeks old 

[ozu]

So…there wasn’t a fire in your home and you’re surprised your expensive device that is made to detect fire didn’t sound an alarm? Have you thought that maybe the Google Home is smart enough to realize that your girlfriend was only cooking and therefore was not an actual fire in your home? Have you thought that your cheap **bleep**ty Fire alarms are made to detect smoke because that’s one sign of fire (there’s no smoke without fire) but they cannot tell the difference between smoke from cooking and smoke from fire however possibly your expensive Google device might have been coded to tell the difference between the two? 

[Zrock71]

No it's not smart enough to distinguish smoke from cooking and smoke from fire and in reality their is no diffrence other than what may be in the partials, not to mention it would not know if it was a kitchen fire that could spread of just bad cooking. You really think any company is going to chance that type of coding anyway. It worked the week before. 

[cifuentesj]

Hi @Zrock71,

I'm sorry to hear about that while your girlfriend was cooking, your smoke alarm did not go off and your old school detector went off. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

Please make sure you leave your community thread and community username. Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

Please keep me posted.

Best regards,

Jeremy.

[DanCoco]

Have a look thru these forums a bit.  If you are still in your return period, picking another brand might be a better solution. 

[Zrock71]

unfortunately the box was tossed out and i purchased through a local store.. no box  no return.. just my luck 

[cifuentesj · Accepted solution]

Hello @Zrock71, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help.

Thank you for your attention. I look forward to your response.

Sincerely,

Jeremy,

[Zrock71]

filled out now 

[cifuentesj]

Hi @Zrock71,

Thanks for letting me know. You will be contacted as soon as one of our technical support is available.

Warm regards,

Jeremy.

[Zrock71]

Wow tech support surley does suck especially if they do not get their cut and paste answers.  When i pull the unit down and do a live smoke test and if fails to go off for 2min and the app does not work unless i open it, yet the other 2 smoke detectors in my house go off why do you need to know what the temperature inside and outside are, how many lights are on, When did the failure occur, pictures of location. It failed both mounted and in my hand not hard to see that.