No response to a warranty claim I put in for a Nest Protect

[Glech]

I put in a warranty claim for the Next Protect Gen 2 approximately 3 months ago and haven't heard anything. I submitted all the required documentation as well. My Protect sensor malfunctioned and after cleaning it like suggested, it worked another few months. It was cleaned again, but continues to malfunction. Being in the warranty period and having the required info, I thought I would hear back. 

[Lance_L]

Hello Glech,

Thanks for reaching out to Community.  I’m sorry to hear that you haven’t gotten a response to your warranty claim. Don’t worry; help’s here.

I’d like to dig deeper into this. I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.

Best,

Lance

[Markjosephp]

Hi folks,

I'm barging in to make sure everything is covered here.

Thanks for the help here, Lance.

@Glech, we haven’t seen your form submission come through; were you able to access it? Let us know if you’re running into trouble or still need our help!

Regards,
Mark