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One of my Nest Protects keeps detecting smoke that isn't there

bcsteeve
Community Member

‎08-16-2024 11:03 AM

I'm living away from my home and a renter is in my home.  The home has 7 Nest Protects.

 

Just starting at 8:17 this morning, I've been getting "Heads-Up:  There is smoke" notification on my phone, followed one minute later by "Smoke clearing - The smoke level is decreasing".  This has now happed 17 times over the last 2-3 hours.

Coincidentally, my tenant left the house this morning for a vacation.  But I really do think that's a coincidence because the room that this Protect is in is locked off from the tenant.

I had a neihbour physically check and there was no evidence of anything wrong (no smoke).

 

Any ideas on what could be wrong and what to do, and is there any way for me to do it remotely (ie. reset the unit)?

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jenniffert
Community Specialist
Community Specialist

‎08-19-2024 01:32 PM

Hi bcsteeve,

 

Thank you for posting in the community! I’m sorry to hear that your Nest Protect is getting an unexplained alarm. I'd be happy to help!

 

Unfortunately, remote troubleshooting for your Nest Protect isn’t possible. However, if you have a 2nd-generation Nest Protect, you can try performing a Safety Checkup using the Nest app.

 

To provide more effective assistance, please share the following information:

 

  • What is the model of your Nest Protect (wired or battery) and what generation is it?
  • How long did the alarm sound before stopping?
  • What software version is currently running on your Nest Protect?
  • Where was the device purchased?
  • Did you notice any sudden changes in humidity before the alarm?
  • Where is the Nest Protect installed in your home (e.g., kitchen, bedroom)?

To further diagnose the inconvenience, I recommend conducting a Safety Checkup on your Nest Protect. Detailed instructions can be found here: Learn about Safety Checkup. After completing the Safety Checkup, please let me know the following:

 

  • LED Behavior: Did the LED light up as expected during the checkup?
  • Alarm Function: Did the alarm sound correctly during the checkup?
  • Voice Activation: Did the voice prompts play as expected during the checkup?

Please feel free to share any additional details that might be helpful. I'm committed to resolving this inconvenience for you as quickly as possible.

 

Best regards, 

Jenniffer

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