Pathlight doesn’t come on

[Mikem78]

I have tried everything to get my path light to turn on on my wired nest detector.  It’s dark, it’s wired, I selected “always on” but it won’t come on. 

[aatienza]

Hey Mikem78,

I'm sorry for the delay and trouble. Could you follow the steps below and let us know how it goes?

1. Test Pathlight and Nightly Promise in a darkened room or closet.
2. Power cycle the affected Nest Protect (press and hold until start-up chime).
3. Test another unit in the same location and vice versa.
4. If the issue is isolated to a particular unit, erase all settings, re-add the device to the Nest Account to enable Pathlight, and test again.

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey there, 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie