Power out message on some Protect units only

[tcassutt]

I have 8 nest protect units and have had them for 6 years with no problems.  I noticed recently five say "power out" in the app.  It looks like this started around 6 weeks ago, which is right around the time we had some power outages during a storm but not sure if related to those.  It is not the circuit breaker because all the lights, etc. on those breakers are working fine and other protect units are fine on the same breaker.  It is not a wiring issue because they are connected and fine (plus the randomness of 5 units all disconnecting suddenly)  I have tried testing it and it tests fine because the battery backup and wifi connection are still good.  I tried deleting and reinstalling one of them but it is still giving me the "power out" message.  

Any ideas why 5 out of 8 nest protects would give me a power out message?

Any ideas what I can do to get them back?

[Lance_L]

Hello tcassutt,

Thanks for reaching out to the Community. I’d be happy to help you with Nest Protect. Let’s check it out.

Please try the troubleshooting steps below and let me know how it goes:

1. Check for any Android system updates and install them if there are any.
2. Uninstall the Nest app, restart your phone, and then reinstall the app.
3. Press the Nest button once.
4. When it says “Press to test,"  press and hold the button until the customers hear, “Checking the network." The light should rotate green briefly and then stop.
5. Wait another minute or two, and then check the power status in the app.
6. Check if the issue happens on both Wi-Fi and mobile data.

Keep me posted.

Best,

Lance

[tcassutt]

Hi Lance,

Thank you very much for your help.  I followed all of your steps and I am still seeing the power out messages despite the power being okay.   This isssue is happening on wifi and mobile.  

Let me know if you have any other ideas.  

Thank you,

Tim

[pereztzum]

Hi @tcassutt 

That sounds frustrating! Here are a few possibilities why 5 out of your 8 Nest Protects are showing "power out" even though they seem to be functioning normally:

1. Software Glitch:

• It's possible a recent software update caused a bug in the affected Nest Protects. Here's what you can try:
  • Check for App and Nest Protect Updates: Make sure you have the latest versions of the Google Home app and Nest Protect software. Updates often include bug fixes.
  • Restart the Google Home App and Phone: Sometimes a simple app restart can resolve glitches.

2. Nest Protect Communication Issue:

• There might be an issue with how the affected Nest Protects communicate with the Google Home app. Here are some troubleshooting steps:
  • Reset Individual Nest Protects: Try resetting the Nest Protects that are showing "power out" one by one. Refer to the Nest user guide for specific reset instructions for your model.
  • Re-add Nest Protects to App: If resetting doesn't work, try deleting and re-adding the affected Nest Protects to the Google Home app.

3. Hardware Issues (Less Likely):

• While less likely, there's a chance some of the Nest Protects themself might have hardware issues. Here's what you can do:
  • Contact Google Nest Support: If none of the above solutions work, contact Google Nest support for further troubleshooting. They can help diagnose the problem and potentially offer replacements if necessary.

Additional Tips:

• Make sure your Wi-Fi network is stable and functioning properly.

By trying these steps, you should hopefully be able to resolve the "power out" message on your Nest Protects.

Best, 

Brandon.

[tcassutt]

Hi Brandon,

Thank you very much for reaching out.  I made sure both apps were up to date, reset and readded the nest protects, and even redownloaded the apps.  I still have the same 5 saying power out, despite being on the same circuits as the other three.  I am past the warranty but not end of life so not sure if Nest Support can be of any assistance given they will likely have me do the same steps you had me do.  Thank you for trying!