Hi there,
Running into an error code during Nest Protect setup can be a hassle. I'm here to help you troubleshoot it!
How did you perform the factory reset? To make sure you're following the correct procedure, here are the steps:
- Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
- Release the button when your Protect starts to say its version number.
- Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
- To cancel the factory reset, press Protect’s button again during the countdown.
- After a few seconds, your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.
I understand you might still be seeing the error code even after following the steps. Here are some additional troubleshooting tips that might help:
- Make sure Bluetooth is on. Toggle the Bluetooth off, then back on to refresh the connection.
- Put the mobile device on airplane mode, then turn on Bluetooth and Wi-Fi.
- Restart the phone or tablet.
- Move all devices being used for pairing closer to the router.
- Restart the router.
Let me know how it goes.
Best Regards,
Obed
