Protect Battery Issue

[James17]

I have a Nest Protect (06A) battery model.  It is the 2nd generation.  I have had this product for many years now.  I continue to have battery issue with it.  I am using the required batteries.   

After I put in batteries, the Protect will be fine and no issues. After a month or so, the Protect will give the "replace batteries" message.  I take the batteries out and test them.  Unless my battery tester is bad and giving a false reading, these batteries are deemed good. 

How can I test to see if the Protect itself is bad? 

[moralesvicente]

Hello James17, 

Thank you so much for sharing your concerns with me. I’m sorry to know that your Nest Protect 2nd gen is not working as you expected due to the batteries draining fast. No worries; it is a pleasure to be able to assist you.

I appreciate that you have taken action by performing the troubleshooting steps above. To effectively troubleshoot, could you please answer these questions?

• Did you hear your Nest Protect chirping? 

• Could you tell me if you see an LED light on your smoke alarm? If so, describe what color it is. 

For more information, check out this helpful article: Replace Nest Protect's batteries. 

In the meantime, I can suggest these steps: 

• Verify if your Nest Protect and Nest app are up to date.

• Perform a factory reset by holding down the button for about 10 seconds, and then you’ll listen to the notification “erasing all settings.”

• Confirm the batteries are installed correctly.

Keep me posted so I can provide you with further assistance.

Best regards,

Daniel

[James17]

Hello,

When the batteries are in the device, it appears to be working fine.   The chirp sound is there, LED lights come on/off when they are suppose to, I can see it in the App, so it works as intended.  However, I feel there is an issue with the hardware maybe firmware because after a month the Protect will act like there is a battery problem and it will display the chirp sound and so on.   I took the 6 batteries out and tested them.  5 of them were full capacity and 1 of them was a little less than full bars.  It was still good though.  

I am trying to separate the two- if it is a battery or device  problem.   

Is there a way to connect the Protect to a computer to run a diagnostic on it? 

[moralesvicente]

Hello James17, 

I appreciate your continuous communication and the effort you've put into troubleshooting. 

Regarding your question about connecting a computer to run a test, this option is not available. So based on the symptoms you're experiencing with your Nest Protect, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Daniel 

[DanCoco]

I think our best bet as a customer base is to make these problems known outside Google, so a trend can be established. Could you please take a moment to report this issue to the Consumer Product Safety Commission at: https://www.saferproducts.gov/IncidentReporting

[James17]

Reporting the issue to CPSC is going to do what?   How do they resolve my issue?