12-25-2023 04:38 PM
12-30-2023 04:38 PM
Hi Caesius,
Thanks for reaching out to the Community. I’d be happy to help you with Nest Protect. Let’s check it out.
Follow the steps below to confirm that the mobile device and the Nest app are up-to-date.
If the issue persists, check out this handy guide to help you if you can’t connect Nest Protect to the app or Wi-Fi.
Keep me posted.
Best,
Lance
01-01-2024 05:01 PM
Hi Lance_L,
Thank you for your suggested steps. Unfortunately nothing helped.
Here is my situation (again):
1. Five Nest protect devices are online and connected to each other
2. Nest App (after migration to Google App) can see the home (name) of my Nest protect devices.
3. The home of my Nest protect devices is empty (not showing any included protect devices) - re-connection with barcode scan or manual setup doesn't work with any device
I haven't tried (hard)resetting protect devices yet. I prefer to avoid it as I've lost devices that way in the past.
Any idea how to solve this?
Thanks and best,
Caesius
01-02-2024 12:19 PM
Hello Caesius,
Thanks for the follow-up information. Let’s check if you have multiple home structures in the Nest app. You can only check and control products in one home at a time with the Nest app. If you have more than one home in the app, you need to switch between them.
You should be taken back to the app home screen, where you can find the Nest products you have in the home you selected.
Let me know how it goes.
Regards,
Lance