Strictly impossible to Connect google Nest Protect to my wifi network.

[mani4A4]

hello

I change my provider.

I can not link google Nest Protect to my network.

I has try everything. Everything following the complet process described there.

I need help please.

I hate this product. Every year i change my provider and every year it is more and more difficult to do a simple thing as connections to the new network the Nest protector.

I followed all the procédure d'escrime in case of failure in connections to the wifi network.

this one :

https://support.google.com/googlenest/answer/9263646?hl=fr&country=FR&app=jasper&version=5.72.0.5&lo...

This google n'est is a week product. 

I need help please

thanks a lot

Mani4a4

[Lance_L]

Hello mani4A4,

Thanks for visiting the Google Nest Community and sharing all the steps you have tried to fix the issue.

I’m sorry to hear that you’re having trouble connecting the Nest Protect to the Wi-Fi network. Let’s check it out.

A few questions: How far have you gotten in pairing your device? What’s the color of the LED status light? How far is the device from the router? Can you connect to the internet with other devices? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

If you haven’t done so already, please try the troubleshooting steps below:

1. Reset Nest Protect and erase all settings.
2. Make sure the phone is connected to the same Wi-Fi network as the selected network for the Nest device.
3. Bluetooth should be enabled, but it should not be connected to any Bluetooth devices. Disconnect any Bluetooth devices paired to your phone, such as earbuds, smartwatches, etc.
4. Cellular data should be turned off.
5. If you have an iOS device, tap Settings > Privacy > Local Network and turn on Local Network Access for the Nest app.
6. Start adding the device back to the Nest app.

Let me know how it goes.

Best,

Lance