06-11-2022 04:00 PM
Hello I have this issue where my Google home nest is stuck on recovery mode when I follow the steps on the screen it goes back in recovery mode and no it’s NOT stuck on the g screen. Please help me with this issue because I have send a mail about your this issue a while ago and I signed all the papers but never got a response after you guys said you’ll send me a new one but I never got one you guys are a **bleep**ty scam
01-25-2023 06:51 AM
I have the same problem. Heve tried other power cords and multiple resarts, nothing works
01-31-2023 02:38 PM - edited 01-31-2023 02:40 PM
Hi pieterjansens,
Apologies for the inconvenience and thank you for doing some troubleshooting steps before posting. If you don't mind, let me ask some questions to isolate further and we are going to do a little bit more troubleshooting, okay? Thank you for your understanding.
What Nest device do you have? Where and when did you buy your device? Are you seeing a G logo stuck on the screen? If you have the time, kindly do the steps below:
Tell me how it goes.
Best,
Dan
02-09-2023 11:51 AM
Hi there,
I just wanted to follow up if you were able to try the steps provided. Please let us know as we would be happy to answer any questions you may have.
Regards,
Juni
02-10-2023 06:21 AM
didn't work at all. still stuck
02-10-2023 08:06 AM
Hi pieterjansens,
Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
Thanks,
Juni
02-14-2023 12:25 PM
Hi there,
We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.
Regards,
Juni