Trying to Connect Existing Protect to New Eifi

[Sundodgindoc]

I have set up a new WiFi using Google WiFi Pro. I'm trying to connect my existing Nest Protects to this. I have reset the devices but when trying to scan the QRs the app tells me the device is still on my account and I should delete it first. However hard I look, I cannot find the devices on the app to delete them 😞

[David_K]

You need to use the physical reset button on the device to reset them:

Reset Nest Protect and erase all settings - Google Nest Help

[Sundodgindoc]

I had tried a couple of times but have tried again with no result. I have tried to upload a screenshot but this thread will not upload the image.

[David_K]

What happens when you try the reset process? 

[Sundodgindoc]

The blue light comes on , there's a chime, the version number, the warning about resetting and then the countdown. The completion statement follows. When I scan the device the app tells me that it is still registered and need to delete it in Settings where, of course, it cannot be seen.

[David_K]

How strange! Appreciate you trying those steps. I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.