03-04-2024 05:32 PM
Google have taken an unauthorised payment of £89 from my bank account on 21 February 2024 for a faulty Nest Protect which was returned in October 2022.
I am seeking an immediate refund but am unable to get any help regarding this matter.
03-05-2024 05:26 AM
Hi Deno72,
Thanks for reaching out to the Community. I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.
Best,
Lance
03-06-2024 01:19 PM
No one is dealing with this matter, I keep getting fobbed off and being told that this has been escalated. An unauthorised payment was taken from my account. This is fraud. Such a big organisation like Google have allowed a member of staff to steal money from my account. I want an immediate refund and an apology with a gesture of goodwill for the hours it has taken me so far to get no further with this issue. I cannot get through to anyone when I call and I don’t know why you can’t return the money. Your company have taken this for a return that was send back two years ago!!! Google is fraudulent. RETURN MY MONEY NOW!!!!!!!!!!!!!!!!!!
03-07-2024 05:24 AM
Hello Deno72,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
Regards,
Lance