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new batteries but still showing low

mike99
Community Member

‎01-17-2025 09:39 AM

So I have seen many entrees to people having the same issue.  New batteries are put in (the correct kind) and the system still shows low batteries.  I have tried several times to reinstall FRESH batteries and the unit is showing low batteries on the app.  WHY is no one helping out on this issue 

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GabrielaG
Community Specialist
Community Specialist

‎01-20-2025 02:06 PM

Hi 

 

Thanks for reaching out to the community. I am sorry to hear that your Nest device is not working as expected with the batteries, but there's no need to worry; I'm happy to assist you right now. 

To get a better understanding of the situation, please help me out by answering the following questions:

  • What type of Google Nest device do you have?
  • When did the issue start?
  • Do you see a low battery notification in the Nest app or Google Home app?
  • Please send me a picture of the batteries you use in the Google Nest device.

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

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