I have done this and the nest protect glows green which indicates it can connect to the network. However, still glows amber indicating offline afterwards. I have 8 protects and two to three keep doing this same behavior. Any ideas?
How to manually test Nest Protect's Wi-Fi
Use the steps below to manually check Protect’s the network connection before the scheduled time.
Note: Nest Protect doesn’t maintain a constant Wi-Fi connection. After each troubleshooting step above, you should manually test your Protect’s Wi-Fi connection.
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
I have 3 wires protects that show offline at random times. This has occurred on and off ever since they were installed. When I check the connection at the device is says connected but the app and online web app show offline after 30 mins. I doubt it's the router because the other 5 protects have no issue. I have also upgraded the routers in the past year with no change with the protects. And the protects indicate connected in the router gui.