02-05-2022 06:47 AM
Two of three thermos connect great. Third won’t connect to app but it connects to WiFi. I’m using Eero mesh. From another post, I tried adjusting WiFi to 2.4 but still not working. App recognizes serial number but no go. Every other nest and google device works fine. Ideas?
02-10-2022 07:40 PM
Hi Rpprior,
Thanks for posting and sorry for the delayed response. I want to dig deeper into this.
A few questions — what specific Nest thermostat is this? Has it worked before on this same Eero mesh network? Also, are you getting a message or a code when trying to get it connected? It would be a great help as well if you provide a rundown of all the steps you've tried so we can pick up from where you've left off.
Best,
Melba
03-15-2022 01:08 AM
Hey there,
Apologies for the long delay here but I just wanted to check back in if everything is good now on your end. Let me know if you still need help.
Best,
Melba