2019 nest and trying to connect with new wifi, router, modem

[nester19]

Have done everything suggested on these posts and no luck.  Had the new wifi installer try and he could not.  Could this be too old for a factory reset

[Jenelyn_O]

Hi nester19,

Thanks for reaching out and for being a step ahead of us. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Does your thermostat detect other nearby networks? What messages or code do you see on your thermostat screen? 

Best,

Jenelyn

[Jake]

Hey there,

I wanted to check in and see if you managed to see Jenelyn's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[EmersonB]

Hi everyone,

@nester19, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jake and Jenelyn.
 
Regards,
Emerson