Google Nest thermostat wifi stopped working

[TimDunivent]

Google nest Thermostat was working fine for months out of nowhere it will no longer connect to wifi my other google nest thermostat is working fine. I already changed the batteries reset to factory defaults removed user account uninstalled the app tried an android phone and my iPhone uninstalled the google home app restarted my wifi and it still won’t connect it gets stuck at either connecting to wifi or it just reverts to the Home Screen after connecting to the thermostat before connecting to wifi is prompted and the thermostat does not appear at my home. 

asking for help half of my house doesn’t have AC and I can’t change it manually on the thermostat it says to use my home app 

[TimDunivent]

Gonna go buy another one this is crazy that the home app is the only way to install this product. Never had this issue before. 

[Jake]

Hey there,

Thanks for the helpful reply Dianahemes.

I wanted to follow up and see if I could be of any help. Is your device showing offline? If so, you can follow the steps in the article here. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey TimDunivent,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[EmersonB]

Hi everyone,

@TimDunivent, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jake and Dianahemes.
 
Regards,
Emerson