2nd gen thermostat not responsive. App is working ok

[Rwald7]

My thermostat is unresponsive. The wheel

will turn but it won’t increase/decrease the temperature. I’ve tried resetting it, and I’ve rebooted my home Wi-Fi. 

The thermostat is working normally via the iOS app on my phone. 
anybody had this issue before?

[Jake]

Hey Rwald7,

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Rwald7,

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist.

Best regards,
Jake

[Rwald7]

Hi Jake. I ended up having to buy a new nest as the second gen one failed and I couldn’t get any answers/help with my query. Hopefully the 3rd gen one won’t have similar issue.