3 Yr Old Nest - Unable to reconnect to Wifi

[sgross97]

I have my nest connected to the wifi for about 2 years.  However, within the last year, it disconnected and I have not been able to reconnect it.  I'm thinking about going with a different brand.  I've reset the device, restarted my router, etc., nothing.  This is the only nest device I have in the house.  Very very frustrating.

[EdwardT]

Hi sgross97,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat and I have a few questions:

• What type of Nest Thermostat do you have?
• How far is it from the router?
• Are you getting any message when you're trying to connect it to the WIfi?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi sgross97,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel