3rd Gen Nest Learning Thermostat Link Module is dead

[John1968]

I bought the Nest Learning Thermostat in Dec 2020. The link module died today.

I have 240V supply but the 12V feed to the thermostat shows 0v. LED is off on the link module.

I read that these link modules have a design problem and will be replaced free of charge regardless of warranty.

I am in Ireland and don't know who to contact to get a replacement.

[Frustratedddd]

Can you show the link where you viewed replaced free of charge regardless of warranty?

[John1968]

Google replacing 'Nest Thermostat Heat Links in Europe 'at no cost' (9to5google.com)

[Frustratedddd]

Would that be the site not owned by Google, and the page dated way back in 2022?

Have you asked Google direct?

[John1968]

Since my 1st post I have managed to find the contact details for Google directly and I am now receiving good support. It took a while to find the Google contact details... and I discovered some interesting information along the way about heat links...

[Frustratedddd]

That's great.

I usually advise people to type this into a search engine, to get help from Google

Google Nest Customer support Telephone Number

This site is a community forum, so always best to talk direct. Glad you are sorted.