12-11-2022 12:40 AM
Had a 3rd gen thermostat for few years on a system boiler set up. Today it won’t fire up the boiler. Done the default resets on heatlink and thermostat. No error codes and both are connecting fine, When you turn the heating on via the thermostat the heatlink will click but that’s it., all lights are green. It Will work fine in manual on the hot water and heating. Any other tips please? Was all fitted new with a new system boiler 2 years ago
12-11-2022 12:53 AM
we have the same issue. We have followed all the links done everything suggested - it’s still not working - it has not been possible to by pass the heat link as it has no lower. We have contacted Boxt the engineers we are signposted to. They were supposed to contact us make an appointment for an engineer to perform a free refit. We have been told 4 times they will ring us to make an appointment - we have head nothing!! This all started on Friday afternoon - we have had no heating all weekend and it’s hasn’t been above minus 1.
12-17-2022 09:16 AM
Any updates chaps? Same issue here. Heatlink just won’t connect to boiler. No error codes, all appears in order. Just can’t fire up boiler.
12-17-2022 12:13 PM
OK - this a rather long reply as I am sending you a copy of an email I received from Google Nest customer support after I telephoned them last Sunday. I followed their instructions we arranged for a temporary fix and have now had our heatsink delivered via dpd and replaced by a local electrician. (Sorry message wouldn't send with the links live so I've taken them out. I think it fairly clearly explains what the process for getting the heat link replaced is.)
Thanks for reaching out to the Google Nest Customer Care Team.
I've successfully created the request to replace your {Heat Link} and this could take up to 24 hours to be processed. Let me explain to you the next steps:
Regarding the replacement installation, we will be able to reimburse you for the cost as a gesture of goodwill from our end since this issue has caused you difficulties, as long as you can provide us with the invoice and the cost will not exceed £125 (VAT Included and on the invoice it must state it is PAID).
If you wish to contact a Nest Pro installer to uninstall the faulty Heat Link and to install the replacement one, please click here to find a Nest Pro installer in your area:
If you are unable to control your heating while waiting for the replacement, we can also cover the cost of a temporary thermostat up to £30, and its installation up to £100. Both visits should be listed on separate invoices.
Or, if none are available or suitable, you may contact any installer which would agree to install it.
The invoices for the installation of the temporary non-programmable thermostat or on/off switch and for the installation of the replacement Heat Link must contain:
Once you get the invoice(s) from the installer, please reply to my email with that/them attached and I will forward it to the proper department for review and processing
Thanks for reaching out to the Google Nest Customer Care Team.
I've successfully created the request to replace your {Heat Link} and this could take up to 24 hours to be processed. Let me explain to you the next steps:
Regarding the replacement installation, we will be able to reimburse you for the cost as a gesture of goodwill from our end since this issue has caused you difficulties, as long as you can provide us with the invoice and the cost will not exceed £125 (VAT Included and on the invoice it must state it is PAID).
If you wish to contact a Nest Pro installer to uninstall the faulty Heat Link and to install the replacement one, please click here to find a Nest Pro installer in your area: Find a Nest Pro.
If you are unable to control your heating while waiting for the replacement, we can also cover the cost of a temporary thermostat up to £30, and its installation up to £100. Both visits should be listed on separate invoices.
Or, if none are available or suitable, you may contact any installer which would agree to install it.
The invoices for the installation of the temporary non-programmable thermostat or on/off switch and for the installation of the replacement Heat Link must contain:
Once you get the invoice(s) from the installer, please reply to my email with that/them attached and I will forward it to the proper department for review and processing.
To post the faulty device please see the following options:
Option 1 – Arrange a DHL Courier Collection
Option 2 - Drop the package at a local DHL Express Service Point
For your reference your case number is XXXX. If you need more help, you can contact us again and reference this case number or reply to this email to reopen your case.
Have a new question? There are lots of ways to get back in touch with us below.
12-17-2022 09:27 AM
Yeah turns out it was the motorised valve not activating on the boiler and nothing to do with the nest. They are the white boxes that open the pipes
12-17-2022 10:59 AM
Ahhh nice one mate. Sadly I know my boiler works… fires up sometimes. It not on demand! 😡