3rd Generation Heat Link Not Powering Up

[John_D_P]

Hi, I have a Nest E Learning 3rd Generation Thermostat and Heat Link which is just over 2 years old.

The Heat Link has power to it but no lights at all but power to the incoming terminals, I have tried to reset it by holding down the button for over 30 seconds but nothing happens.

I have also tried to power it down and up too but again, nothing happens, the Heat Link simply sits there with no lights on at all.

[Paul_R]

Hi there @John_D_P. I'm really sorry to hear that you've encountered this issue, but I'll do my best to sort this out quickly for you. Can you please respond to the following questions?

Are you seeing any wiring report or error on the thermostat and/or the app?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
How many zones are present in your setup?
Were there any power outages in your area recently?
 

[Vladut]

Hi there, just checking in with you. Did you manage to check the last message?

[LarisaL]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa