3rd gen thermostat won’t connect to app

[givememoremath]

I have reset multiple times, turned off router multiple times. Added a 2.5g WiFi network. Still Cannot connect. 

[SoriaD_]

Hello @givememoremath 

Thanks for reaching out to our community about this application unlinking. I'm really sorry for all the inconvenience. Don't worry; I'm here to help you with that.

Let me ask if you tried to uninstall and install the app again. If you have followed the steps mentioned above, the problem may be with the device where we access the Nest App.

Make sure the internet connection is stable. Another option is to try the pairing process with another device.

If the situation persists after this, keep us posted, and I will do my best to find a solution for you.

Best regards,

Douglas.

[givememoremath]

Hi. I tried all of those things to no avail. Please advise. 

[SoriaD_]

Hello @givememoremath 

Thank you for trying these troubleshooting steps. I'm very sorry about this situation. Don't worry; we will work to find a solution.

Are you seeing a specific error code when you try the steps above? 

Let us help you. Please Fill Out This Form to follow up with our specialists on your situation.

Please feel free to reply to this post when you complete it and I will definitely do my best.

Regards,

Douglas.