07-05-2024 08:07 AM
07-08-2024 08:57 AM
Hi Steveplenge,
Thanks for reaching out! I understand you're having trouble with a key that's not showing on your thermostat.
To clarify, are you referring to the key needed during the thermostat setup or when it asks for the code that you added when you lock your Nest Thermostat?
Once I know which key you're referring to, I can provide the best troubleshooting steps.
Regards,
Manuel