03-19-2022 01:34 PM
Is it possible to replace a 3rd gen thermostats base only?
03-19-2022 11:04 PM
Yes, you can but they are out of stock right now.
https://store.google.com/us/product/nest_learning_thermostat_3rd_gen_base?hl=en-US
03-23-2022 09:35 PM
Hey folks,
Thanks for your response, Patrick_Caezza.
Ronm21, please keep an eye out on our Google Store page for the availability of the thermostat's base. If I may ask though, what seems to be the reason why you're checking on having it replaced?
Best,
Melba
03-24-2022 05:30 AM
Hi Melba, I’ve been having problems with the thermostat losing power/shutting down. I added a C wire and that resulted in the thermostat not recognizing the Rh/Rc. I removed the Nest and installed the original Honeywell standard and everything works fine. Just trying to troubleshoot myself, I really want the Nest to work, it did up until four or five months ago.
04-08-2022 11:10 PM
Hey there,
My apologies for the delay.
Could you provide a photo of your thermostat wires? Also, any specific code that you're getting on your thermostat display?
Best,
Melba
04-11-2022 11:12 PM
Hey there,
Checking back in — still need help with this?
Best,
Melba
04-12-2022 11:45 PM
Hi,
I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
Best,
Melba
04-13-2022 04:38 AM
This is not allowing photo to be loaded. Yellow in Y1, green in G, orange in O/B, black in AUX, dark blue in C, red in Rh.
04-13-2022 04:41 AM
06-13-2022 03:36 PM
Hi folks,
@Melba, thanks for the help!
@Ronm21, I'm sorry for the late response. I'd love to know more about what's happening and I have a few questions:
Looking forward to your response.
Thanks,
Edward
06-14-2022 04:02 AM
Hi Edward, the message before I added the C wire was that the thermostat was shutting down because battery was low. I installed this thermostat years ago and had no problems, about 1-1.5 years ago it started shutting down and id have to recharge off the base. Using Rc or Rh made no difference. After adding C wire, the thermostat wouldn’t recognize Rh or Rc and therefore wouldn’t work at all.
07-12-2022 05:44 PM
Hey Ronm21,
Thanks for reaching out here in the Google Nest Community.
The C wire (common) should give the thermostat the stable power to stay connected and turned on. Could you check the wire (Rc and Rh) and try to re-strip them and plug them back in.
Thanks for your help, Edward.
Best regards,
Ryan
07-20-2022 01:28 PM
Hey folks,
I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have.
Best regards,
Ryan
07-20-2022 02:26 PM
Hey Ryan, I do need more help, but haven’t reinstalled the thermostat yet. I’ll try what you suggest and restrip the R wire and see if it’s recognized this time.
Ron
07-23-2022 10:00 PM
Hi Ronm21,
Thanks for the reply.
We'll be glad to hear from you soon once you've tried the wiring configurations.
Best regards,
Ryan
07-27-2022 08:18 PM
Hey Ronm21,
Thanks for being here in the Google Nest Community.
I'd like to check if you've already installed your Nest Thermostat. Let us know how it goes by replying to this thread.
Regards,
Ryan
07-28-2022 04:50 PM
Thanks for reaching out, I plan to reinstall Friday morning.
08-05-2022 04:12 PM
Trying to reinstall nest, it sat for approximately 24 hrs charging, took it off the charger today and five hrs later I’ve tried to install and now I’m getting “thermostat shutting down to charge the battery”. Could this be a faulty battery?
Ron
08-05-2022 06:17 PM
I was able to get enough charge on nest to install, but still having the same problem, if C wire is inserted, Rh/Rc not recognized. Only when I disconnect the C wire is the system able to run, but I’m sure only until the battery is too low and thermostat once again shuts down.
Ron