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4th generation Nest WAS connected to Google Home and now it isn’t and I can’t connect

BAnn
Community Member

Cannot add my Mesr to the Google Home app

11 REPLIES 11

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Sorry for the delayed response but could you provide more information about your concern so I can take a look into it? What exact Nest device are you trying to add to your Google Home app? Are you getting a message or a code when doing so? If yes, what is it? It would also be a great help if you could provide a rundown of the steps you've already tried so we can pick up from there. 

 

Best, 

Melba

BAnn
Community Member

Model G4CVZ. The app says “something went wrong”. My Google Home “pod” recognizes it. I deleted and then downloaded the app again. I did a hard reboot of my iPhone. I rebooted my router. I restarted the Nest. 

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Thanks for the prompt response and for trying those steps. At what part of the setup process are you getting this message? Also, is it possible to do the setup using another mobile device like another phone or tablet?

 

Best, 

Melba

BAnn
Community Member

I get it right after it asks if it is installed. I could try to install it from my iPad. Will do and get back to you 

MelbaDT
Community Specialist
Community Specialist

Hi BAnn, 

 

Gotcha — please do try it on your iPad and let me know how it goes. 

 

Best, 

Melba

BAnn
Community Member

Got the same message on iPad “something went wrong”

MelbaDT
Community Specialist
Community Specialist

Hi there, 

 

This is odd — by any chance, are you using a personal Gmail account and not a GSuite one? Also, is it possible to try the setup using another email address?

 

Best, 

Melba

BAnn
Community Member

I am using a personal gmail (the same one I used when it was working on the app before. What is G suite? And yea - I have another email address I can try - will do that now

BAnn
Community Member

I tried a different email and it’s working now! How do I delete that other email from Google Home?

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

Glad to hear that it worked on a different email address and thanks for your patience in trying those steps out. 

 

To answer your question, GSuite or Google Workspace is a subscription-based premium service of Google designed mainly or small business to enterprise owners for complete set of office productivity apps including emails. You may check more of that here: https://bit.ly/33WQ8ls

 

Going back on deleting an account from the Google Home app, please follow the step by step guide on this link

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

I'm checking back in should you still have some questions about your Nest thermostat and app. 

 

Cheers, 

Melba