01-20-2024 03:25 PM
01-26-2024 10:46 AM
I have entered the 7 didget code went to connecting held the phone 12” away from the thermostat wait and always get a message something went wrong.
01-26-2024 08:12 AM - edited 01-26-2024 08:13 AM
Hello Tomkeliy2016,
I'm sorry to hear that you're experiencing difficulties setting up your Nest Thermostat in the app. I'd be happy to look into this for you.
Firstly, is this a first-time installation and setup? Which type of Nest Thermostat do you have? Also, ensure that you are following the instructions on how to set up your Nest Thermostat provided in the article. If you're having issues finding the entry key, try the QR code located on the back of the thermostat display.
Let me know if you have more questions and tell us more details so we can get it working.
Best regards,
Mark
01-26-2024 10:46 AM
I have entered the 7 didget code went to connecting held the phone 12” away from the thermostat wait and always get a message something went wrong.
01-31-2024 09:13 AM
Hi there,
Thanks for letting me know. To avoid confusion and provide tailored steps, could you confirm which Nest Thermostat you have? Is this a first-time setup? Are you getting any message codes on the thermostat screen? Please tell us so we can move forward.
Best,
Mark