A/C not working

[Pacosta0110]

The unit was working perfect with the only thermostat we installed the best thermostat and it was working great until a few weeks later. We agent to check the system and noticed that cold air option on the app or the thermostat was not available. We know we A/C works because the unit is new and worked before. We can only use for heat. 

[Ryan_G]

Hi Pacosta0110,

Thanks for reaching out and we're sorry for the delay.

We could further look into it by getting a photo of your current wiring setup. You could also go to settings > equipment then test. This way, your thermostat will detect the wire and you'll be able to select the right equipment type for your HVAC.

I hope to hear from you soon.

Best regards,

Ryan

[Scarlettmeyer84]

This is the exact issue I am having. Did you find a resolution?

[aam2003spd]

I am having the same issue, no solution yet. Can someone help?

[Scarlettmeyer84]

I had to replace my thermostat. It would not hold power. 

[aatienza]

Hey folks,

Sorry for the delay. Could you send us a photo of your current wiring setup so we can take a closer look? Keep us posted.

Thanks,

Archie