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AC/Fan won't turn off

RedsterLA
Community Member

Our landlords just installed one of these monstrosities and the dang thing won't turn off. We do not use the app, don't want to use the app, and just want to be able to turn it on, off, and set temperature manually, but turning it to the "off" position and clicking the command doesn't turn it off, despite the OFF notation appearing on the screen.

To top it off, some "eco" mode seems to be activated that we did NOT set. I don't know what model the thing is because the instruction sheet they left for us has precious little info.

Help! The constant noise is driving us nuts.

17 REPLIES 17

DanMag
Community Member

He may have wired the fan (green wire most time) to one of the R spots and is feed power constantly and not just when needed. Pull cover off thermostat, it won't hurt anything and see if it has a wire in the G terminal

RedsterLA
Community Member

Thanks. Wires seemed to be connected as they should be.

CBFox
Bronze
Bronze

Since OFF doesn't even work, see DanMag's helpful answer about the wiring.  But then if that gets resolved, here's some basic advice.

The instructions are here:  https://support.google.com/googlenest/answer/9248184?hl=en, including how to tell what model you have.  In order to use the Nest as an old-fashioned manual non-programmable not-smart thermostat, you'll need to turn off the "smart" features (Home/Away Assist and Eco Mode) and you'll also need to delete any schedule that was set by default or by your landlord.  But actually you may want to program a schedule instead of just controlling manually.  All of this is easier from the website, home.nest.com, than from standing at the unit twirling the dial.  You do need to know the username and password, though.

RedsterLA
Community Member

 

I removed all the temperature history, smart features, schedule, etc., except the eco mode logo won’t go away.

We had to pull the unit off the wall to reset, but still it didn’t want to turn off. Finally fiddled around enough to get it to turn off, but after we had it running for a while without any problems, when it came time to turn it off again it kept running. 🥴 One would think that hitting an off button & it showing “off,” that it would be off… but whatever…

I’m not sure exactly what I did that made it turn off again, but so far, it seems to behaving like a normal, analogue thermostat now. 😉

Thanks for the tips. 😊

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@DanMag and CBFox, thanks for the help as usual!

 

@RedsterLA, how's it going with your Nest Thermostat? Were you able to get your Nest Thermostat to turn off? Let us know if you still need help and we'd be glad to assist you.

 

Thanks,

Edward

Got it to turn off and it seems to be functioning as a simple analogue-style thermostat. Fingers crossed that it continues. 😉

EdwardT
Community Specialist
Community Specialist

Hi RedsterLA,

 

Thanks for the update and I'm glad to hear that you were able to get your cooling off. Please observe it for now and let us know if anything comes up.

 

Thanks,

Edward

DanMag
Community Member

also may want to double check in the system at other end to make sure they are in the right spot. 

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@DanMag, Thanks for the added information! We always appreciate the help. 

 

@RedsterLA, If you have the time, you could try the step that DanMag provided and let us know the results.

 

Thanks,

Edward

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Thanks for the help, Edward. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Thanks,

Archie

MelbaDT
Community Specialist
Community Specialist

Hi folks, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

Well, it was working fine for several days. Set the temp & it would go on/off in keeping with the temperature setting. Then this morning at around 4am it kicked back on and despite the thermostat saying OFF, it’s still running. 🥴

We’ve contacted our bldg’s maintenance dept & they’re coming Thursday.

I will keep you posted on the results.  

Cheers!

MelbaDT
Community Specialist
Community Specialist

Hey RedsterLA, 

 

Gotcha — waiting for the building maintenance's recommendation sounds like a good plan. I'll wait for your update. 

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

It's me again ― how's it going with your Nest thermostat? How's the bldg’s maintenance dept's visit?

 

Best, 

Melba

It kept freaking out & the maintenance tech finally came. He replaced a relay he said was faulty, and it seems to have done the trick. 😊

Thanks, everyone, for your help. Cheers!

MelbaDT
Community Specialist
Community Specialist

Hey RedsterLA, 

 

You're welcome and thanks for getting back to us and for sharing what was done to have it resolved — we're glad to hear that everything is back to working as they should be. 

 

Let us know if you have further questions here. 

 

Cheers, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba