Ac won’t turn on

[Lola1]

Hi,

AC won’t turn on, heat works fine. I’m attaching a photo of the current wiring. I don’t have a photo of old wiring from old thermostat.

please help

[Mvanpelt]

I'm having same issue

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having an issue with cooling with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• Could you tell us the make and model of your HVAC system? 
• What does it say on the display of your Nest Thermostat when you call for cooling?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi folks,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi folks,

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward